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100% Satisfaction Guarantee

We want you to be 100% satisfied with every order you place, so we have a 30 day no-quibble returns policy to put your mind at ease.

Our Returns policy, in a nutshell

  • You can return your purchase for up to 30 days from the purchase date.
  • Products must be unopened, in the condition you received them and in the original box and/or packaging.
  • Return shipping is absolutely FREE if the return is required due to an error on behalf of Frootbat.
  • Once your return is received and confirmed by us your refund will be processed and a credit will be applied to your original payment method.
  • We cannot accept returns of products that have a vintage year that is more than 7 years older than the current year.

Shipping Information

Signature Policy

If you order from us you are representing to us that you are at least 18 years of age and that the person to whom it is being shipped is also at least 18 years of age. An adult signature will be REQUIRED upon delivery or pickup.

Address Restrictions

We use a network of carriers to deliver all packages. We ship to all residential and business addresses except those in legislated dry areas. We will only allow you to checkout if your delivery address is within the allowed zone of the fulfilling store.

Shipping & Processing Time

All orders are processed within 48 hours & ship within 2-4 business days of when you place your order. A small percentage of items require a longer ship-out time. On rare occasions we may face an unforeseen delay in shipping your order and in that case, we will notify you by email. All Shipping Carrier transit times are only in effect after your order is shipped. Depending on your location, the shipment can take anywhere from 1-5 business days additional in transit. We cannot guarantee any shipments by a specific date, nor will be held responsible for any shipping instructions given on an order. We will do our best to accommodate the Customer in any way.

Insurance

Frootbat automatically provides insurance for each order placed online as included in the shipping cost. Our insurance policy protects our Customers from any damage or lost packages during transit.

Delivery Attempt

It is the Customer's responsibility to be present at the time of delivery for an adult signature. If no one is available to receive the package, a subsequent attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to a Carrier collection point. The Customer will be required to incur the cost of collecting the package.